Shipping & Returns Policy
Shipping
We want you to receive your sanctuary as quickly as possible. All subscription boxes are shipped between the 26th and 30th of each month.
Please note:
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Holidays & Weekends: If our shipping dates fall on a weekend or holiday, your box will ship on the following business day.
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Peak Seasons: During exceptionally busy or holiday periods, we will notify you via email of any minor shipping adjustments.
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Order Cut-off: If your subscription order is received after the 30th of the month, your first box will be scheduled for the following month’s shipping cycle.
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One-time Orders: Individual, non-subscription items ship within 1–3 business days.
Estimated Delivery Times:
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Ontario: 3–7 business days.
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Other Provinces: 5–10 business days.
Returns
To maintain the highest hygiene and quality standards for our wellness products, returns are only accepted for items that arrive damaged or in an unacceptable condition.
To be eligible for a replacement, the item must be in the same condition that you received it: unused, with tags, and in its original packaging. Please notify us at hello@ecoluxuryspa.com within 7 days of receipt to initiate a replacement for a damaged item.
To assist us in processing your request:
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Save the item and all original packaging.
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Email a photo of the damaged item and the packaging to hello@ecoluxuryspa.com.
If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without a prior return request cannot be accepted.
Damages and Issues
We take great pride in how we hand-package every box, but we understand that occasionally items may be mishandled during transit.
If this happens, we are here to help! Please inspect your order upon receipt.
Contact us immediately if an item is defective, damaged, or if you received the incorrect item so that we can evaluate the issue and make it right.
Simply email us at hello@ecoluxuryspa.com and we will be happy to replace any damaged goods.
Exceptions / Non-Returnable Items
Certain items cannot be returned due to their nature. These include:
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Personal Care Goods: Beauty products and jewelry.
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Perishable Goods: Food, flowers, or plants.
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Custom Products: Special orders or personalized items.
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Sale Items & Gift Cards: All sales on these items are final.
Exchanges
The most efficient way to ensure you get the item you need is to return the damaged item you have. Once the return is accepted, you can make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return to let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method. Please keep in mind that it can take some time for your bank or credit card company to process and post the refund to your account.