Subscription Policy
Subscriptions
We curate premium self-care subscription boxes designed to cater to your individual wellness needs:
The Zen Bloom Box
The Zen Collection Wellness Box
When you purchase a subscription, you will receive repeat deliveries based on the duration and frequency you select. Your payment details are stored securely, and you will be charged for each delivery unless you choose the "pay in advance" option.
Subscribing
By subscribing, you agree to the subscription fee for the goods delivered during the term agreed upon by both parties. Please note that payments are collected in advance of each box shipment. For example, if you sign up on September 15th, you will receive the October edition of the box unless otherwise stated.
If you receive an introductory discount, a free wax warmer + warranty, a free bonus box, or any other free gift with a 6 or 12-month subscription, this reflects a commitment to a full term. This means a minimum of 5 or 11 additional payments (depending on your plan) are due before the commitment is complete.
Subscription Renewal
By signing up for our self-care subscription boxes, you understand that renewals are charged at the standard rate. Promotional codes used for your initial signup as a new customer do not transfer to renewal fees.
The company is unable to offer refunds for auto-renewals that proceed if the subscription was not canceled before the renewal date. Your subscription is continuous and will automatically bill for a new period of the same length (1, 6, or 12 months) unless it is set to cancel before your final payment date of the initial commitment. If a membership is canceled before the end of an existing period, you will still be responsible for the remaining payments in that term.
Cancellations
Our introductory free gifts and deep discounts are exclusively available with our commitment plans. We appreciate your adherence to these terms, as they allow us to continue offering high-value bonuses and artisan quality to our community while protecting our small business.
If you wish to change or cancel your subscription, you may do so at any time. However, for commitment terms where free gifts were accepted, the cancellation will only take effect at the end of the 6 or 12-month period. Alternatively, you may choose to pay a cancellation fee of $165.99 plus taxes to terminate the contract early. This fee helps us recoup the costs of the complimentary gifts provided at the start of your plan.
If you request to cancel a multi-month commitment (6 or 12 months) while boxes are still remaining, you will be billed for and shipped the remaining boxes. Once the original commitment is fulfilled, your subscription will automatically end.
Example 1: If you sign up for a 12-month commitment and have paid for 8 boxes, you will be charged for the remaining 4 boxes before the subscription finishes.
Example 2: If you sign up for a 6-month commitment and have paid for 1 box, you will be charged for the remaining 5 boxes.
Important Deadlines
All cancellation requests must be processed by the 10th of the month. Any requests received after the 10th will apply to the following renewal cycle.
How to Manage Your Account
You can manage your subscription by logging in here: https://checkout.ecoluxuryspa.com/account
You can also reset your password at any time via this link - https://checkout.ecoluxuryspa.com/account/auth/forgot_password
Step 1: Click "Log In" on the home page - https://checkout.ecoluxuryspa.com/account
Step 2: Click "Manage" in the My Subscriptions panel.
Step 3: Select "Cancel Subscription" at the bottom of the page.
Step 4: Billing and shipping information can be updated by clicking those options in your account.
Step 5: Box preferences can be changed via the "Update Choices" button.
Please note that changes received after the 10th of the month will apply to the box shipping the following month.
Step 6: Add-ons can be selected through the "Add-ons" tab.
You will receive 20% off each item, and they will ship free with your next scheduled box.
