FAQ
Eco Luxury Spa Co. is a Canadian company dedicated to your total wellness. We specialize in curating high-quality subscription boxes, like The Zen Bloom and Zen Collection Wellness Boxes - filled with clean aromatherapy and luxurious self-care treats.
Our mission is simple: to bring you amazing products that have a low impact on the environment, helping you easily weave mindful self-care and little moments of tranquility into your busy life. Everything we share is lovingly handcrafted using only toxin-free ingredients!
It's Luxe, Not Less: Living eco-friendly doesn’t mean giving up life’s little luxuries! Indulging in a little treat shouldn’t raise your carbon footprint. That's why we carefully source our packaging from partners who use non-toxic inks and recycled or recyclable materials. We make sure your luxury feels good and does good!
Clean Beauty, Clear Conscience: All our ingredients are ethically sourced and imported with total integrity from partners who share our values. You can rest assured that absolutely no animal testing has been performed on any of the ingredients used to make your products.
Superior Standards: We obsess over quality! Our products are only made of the highest and best quality ingredients, produced with superior standards to ensure your safety and satisfaction with every single purchase.
Made With Love: We are a growing business, and we pour our hearts into every single item we create. At the core of what we do is a human story, a means of livelihood that deserves recognition and support. That’s why we proudly support both Canadian and international artisans who share our values and commitment to making a positive difference.
We Believe in Giving Back: Giving back is a huge part of our gratitude! Whether that means giving back to yourself (with self-care!) or giving back to the community, we're committed. That's why 10 percent of each sale is donated to local charities near and dear to our hearts.
The Zen Bloom Box is your monthly subscription solution for effortless tranquility and beautiful, lasting aroma.
It’s designed to solve the problem of Product Fatigue; especially if you already have your beauty and skincare routines nailed down and are just looking for a fun and easy way to love on yourself.
It is curated to make finding tranquility effortless. and acts as a reliable tool that consistently helps you create beautiful, nostalgic memories in your space, all without overwhelming you with more products!
The Zen Collection Wellness Box is your monthly ticket to luxurious self-care!
Designed for busy women who deserve a break, this subscription box helps you effortlessly create and enjoy a self-care ritual through the calming, mood-boosting benefits of our scented items, plus surprise all-natural, cruelty-free spa and beauty goodies!
We handcraft every box with your health and well-being at heart, always taking extra care to include only the clean ingredients we trust.
Imagine the excitement! There’s always something special for you in our uniquely themed wellness boxes, packed with premium artisanal spa and beauty gifts usually valued at over $130 CAD!
Plus, you join a thriving community with access to resources to nourish your mind, body, and soul. Choose between monthly, 6-month, or 12-month plans and get your dose of self-care delivered right to your door!
1. Pick Your Plan: Choose the commitment that works best for you—you can select a flexible monthly plan, or save with a 6 or 12-month commitment.
2. Tell Us Your Vibe: We know your preferences can change with seasons and moods! That’s why you can easily update your scents, styles, and details from your account anytime you want to switch things up. You are always in control!
At the heart of our small business is a human story—a passion that deserves to grow! We truly believe that every small business contributing positively to humanity should not just survive, but thrive. That’s why we proudly support both Canadian and international artisans who share our values and commitment to making a difference.
Need Flexibility? Our monthly plans have absolutely no commitment term—you can pause, skip, or cancel them anytime!
Choosing a Commitment Plan (6 or 12-Month)? These plans help you save the most and often come with a great FREE gift when you sign up! By choosing one of these, you commit to the full term.
You can find all the details about our subscription and cancellation policy right
here.
We make checkout super easy! We happily accept the following payment cards for all subscription plans and Gift Shop goodies:
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Visa & Mastercard
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Visa Debit
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American Express, Discover, Diners
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Google Pay and Apple Pay
All orders are subject to GST (Goods and Services Tax) plus HST (Harmonized Sales Tax), which is calculated based on your province's required rate.
We know taxes can be confusing, but don't worry—the exact rate will be calculated for you at checkout based on your shipping address.
For your reference, here are the provincial rates:
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15% HST: Newfoundland and Labrador, New Brunswick, Nova Scotia, Prince Edward Island
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13% HST: Ontario, Manitoba
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12% HST: British Columbia
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11% GST + PST: Saskatchewan
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14.975% GST + QST: Quebec
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5% GST only: Alberta, Northwest Territories, Nunavut, and Yukon
Your first payment is taken the day you sign up for a subscription, a one-time box, or a gift.
After that, all subscriptions are billed on the 15th of every month.
We bill you in advance of the box shipment. For example, if you sign up on September 15th, that payment is for the beautiful October edition of your Zen Box!
Automatic Renewal: To ensure your self-care ritual is never interrupted, your subscription will automatically renew at the end of your current term (1, 6, or 12 months).
Need to stop? If you have a monthly plan, you can cancel anytime. If you have a 6 or 12-month commitment plan, please remember that your commitment can only be cancelled once your full term has ended.
You can find more details and manage your account settings in our full Subscription Policy here
Need a break? You're in total control!
You can easily Pause, Skip, or Cancel your monthly subscription plan anytime, right from your account dashboard.
On a 6 or 12-month Commitment Plan? We understand things come up! You have the flexibility to skip ONE box at any point during your commitment term.
If you need to skip a box or adjust your plan, simply email us at hello@ecoluxutyspa.com, and we'll happily take care of that for you!
Yes, absolutely! Sending a little luxury and self-care is so thoughtful.
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Add a subscription to your cart and make sure to check the box for "This is a gift" at checkout.
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Choose the length (6 months is a popular choice!) and decide if it will automatically renew or not (most gift subscriptions are non-renewing).
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Leave a Gift Message! We'll make sure your personal message is delivered right along with the box.
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Important: Be sure to enter your correct billing address, but their shipping address!
Your first box ships between the 26th and 30th of the month, depending on your sign-up date. We'll always email you if we can get your box out the door sooner!
A quick heads-up: Due to the popularity of our boxes, our mail carriers are working hard!
We're currently experiencing a few longer wait times for delivery, but we promise it's worth it when it arrives! Thank you so much for your patience—we truly appreciate you, and all the effort our carriers put in!
Right now, we focus all our love on our Canadian customers! At this time, we are only shipping within Canada. 🇨🇦
We keep shipping simple and consistent!
All Zen Boxes ship at a Canada-wide flat rate of $7.99 each month.
You'll also receive a tracking email with all the details as soon as your box ships, so you can follow its journey right to your doorstep!
Need more flexibility than skipping one box?
We understand life happens! If you need to slow things down, we can absolutely help you skip boxes so you receive a delivery every two months instead.
Just send us a quick email at hello@ecoluxuryspa.com with your account information, and we'll happily take care of the rest!
You are in total control! You can manage everything from updating your payment by accessing your account page right here
Just enter the email address and password you received when you first signed up! Easy peasy.
Ready to Connect? Welcome to the Zen Wellness Collective!
You can jump right into our private community and start connecting with fellow members here
We can't wait to see you inside!
We want to make this process as easy as possible for you!
Important Deadline: All cancellation requests must be received before the 10th of the month. Requests received after the 10th will apply to the following month's renewal.
We make it easy! If you have a monthly rolling plan, you can cancel anytime. Just send us an email at hello@ecoluxuryspa.com before the 10th, and we will take care of it for you.
These plans lock in your best savings and often include a FREE gift!
Your Subscription Ends Automatically: Once you have received all the boxes you committed to (e.g., 6 or 12 boxes), your subscription will automatically cancel.
Early Cancellation Requests: If you need to stop receiving boxes before your commitment is complete, you will be billed for and shipped the remaining boxes.
Your subscription will then be officially cancelled once your original commitment term is complete. (For example: If you signed up for 12 months and have paid for 8, you will be billed for the remaining 4 before your subscription officially finishes.)
We understand that life throws curveballs. If you need to cancel your commitment plan early due to extenuating circumstances, a cancellation fee of $165.95 applies. This fee helps us cover the costs associated with the initial free gift and discounts you received.
For full details on this policy, please kindly refer to our comprehensive subscription policy here
We believe what you breathe matters! Our fragrance oils are always paraben and phthalate-free, delicately scented, and crafted with exquisite essences imported from around the world. We carefully blend extracts from flowers, barks, leaves, and fruits to bring you the best artisan scents imaginable!
We've categorized our scents into four unique notes to satisfy your candle and wax melt addiction. Take a peek at our current collection:
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Woody : Sophisticated, opulent, and deeply natural. These aromatic and citrus scents are defined by incredible depth, leaving you with that warm, cozy, fuzzy feeling you crave.
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Floral : A beautiful mood-booster! This feminine fragrance is subtly sweet with notes of powder and fresh-cut flowers—perfect for inspiring pleasant dreams and a sense of serenity.
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Exotic : Warm, sensual, and totally inviting. These fragrances are blended with foodie, spicy, herbal, and amber notes that exude pure sex appeal and intimate vibes for a romantic night in.
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Fresh : Think of a bright day at the beach or the crisp, clean scent of fresh laundry! With robust and sometimes spicy notes, these scents will leave your whole space feeling so fresh and so clean.
So whether you're craving a spiced latte, dreaming of pumpkin spice, or wishing for Christmas in July, there's something absolutely delectable waiting for you in each month's box!
No problem at all! We want you to be absolutely delighted. We'll happily offer an exchange on any candle or wax melts that that don't work well for you, as long as it's in its original condition and you let us know within 7 days of receiving your box.
Want to try a new scent? You can switch your candle or wax melt preferences anytime! Just log into your account and change things up if you're craving something new for the next month. We encourage you to try them all!
Our signature subscription box candles and wax melts are available exclusively right here on our website! They are created just for our subscribers.
If you're looking for an extra treat, you can find a small selection of our candles available for individual purchase in our Gift Shop too!
They're More Than Just Scents! Our candles are uniquely handcrafted with fragrances that promote mood-boosting benefits, bringing a truly soothing and relaxing aura to your space.
We've taken extra care to ensure everything we make uses the absolute best of the best ingredients, free from toxins and totally safe for you to enjoy.
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Wax Base: Our luxurious waxes are vegan, coconut and apricot based, sustainably and ethically sourced (yes, from coconuts and apricots!). They are free from harmful additives.
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Fragrance Oils: We promise a clear conscience! Our fragrance oils are free from parabens, phthalates, carcinogens, mutagens, reproductive toxins, organ toxins, and other harmful chemicals. Plus, they are always cruelty-free.
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Wicks: Our wooden wicks are lead-free and sourced from (FSC) certified mills. They produce a cleaner, safer burn to create that perfect spa-like feel in your sanctuary!
Our candles and wax melts are handcrafted and poured in small batches in our Wroxeter, Ontario studio.
The following steps will help you minimize your risk when enjoying your candles at home.
1. Follow the instructions printed on the candle label.
2. Trim candle wicks to a height of 5-7 mm (1/4 inch) before lighting the candle.
3. Use well ventilated candle holders that are sturdy and will not tip over.
4. Keep burning candles out of reach of children and pets.
5. Avoid wooden or plastic holders, as these can catch fire. Use caution with glass candle holders, which can break when they get too hot.
6. Never drop objects, like matches, into candles.
7. Keep burning candles away from materials that can catch fire (like curtains, decorations, and clothing). If your clothes catch fire, Stop, Drop and Roll.
8. Do not leave candles burning with no one in the room.
9. Extinguish all candles before you go to sleep.
10. Teach your children to be careful around open flames. Make sure they understand that candles are not toys, or something they can eat or drink.
More candle safety tips can be found on the Government of Canada's Website.
We only use home and skin safe fragrance oils that are cruelty-free with the cleanest, safest formulations. You can breathe easy knowing our scents are made with:
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NO Prop 65 ingredients
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NO Carcinogens
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NO Mutagens
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NO Phthalates
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NO Parabens
Why not essential oils? While essential oils are natural, they are heavily concentrated and can actually become toxic when burned Plus, certain essential oils are not safe for use around pets, small children, or during pregnancy.
That’s why we source our fragrance oils from reputable suppliers who are well-known and vetted in the industry for their high-quality standards and complete transparency in their formulations.
Always trim candle wicks to a height of at-least 5-7 mm (1/4 inch) before lighting your candle each time. This keeps your candle burning clean and prevents soot from forming around the edges of the vessel.
Allow the first burn of the candle go long enough until the wax reaches a full melt pool around the edges of the vessel. This prolongs the life of the candle and ensures an even burn throughout.
Also cover your candles with the vessel lid or a glass cloche when not in use to prevent dust or particles from settling on the wax.
Our waxes are non-GMO, vegan coconut and apricot which are sustainably and ethically sourced from - you guessed right coconuts and apricots, free from harmful additives.
Leftover candle wax can be removed from your vessel by placing it in the freezer for a few hours.
Gently pop it out of the vessel and safely enjoy the remaining fragrance in a wax melter.
All our candle vessels are also shatter-proof and reusable as decorative accents within your home. Also as planters, toothbrush holders, vitamin caddies, on-the-go snack packs for dried fruit or nuts, scrunchy holders, lips stick organizers, and the list goes on.
Our packaging materials are made out of recycled or recyclable materials. You can place them in recycle bins or keep on reusing them as far as they’ll go.
Gift boxes can be reused to mail packages. Candle care and affirmation cards can also be reused as bookmarks.
Our fragrance oils are paraben, phthalate and toxin-free giving our candles a clean burn.
They are extracted from flowers, barks, leaves, and fruits, then carefully blended for the best artisan scents.
Also carefully chosen to provide aromatherapeutic benefits while you enjoy your candles.
Our wooden wicks are also lead-free and eco-friendly. Harvested from fruit trees that are sourced from Forest Stewardship Council (FSC) certified mills. They also produce soothing crackling sounds while they burn to create a spa-like feel.
Some candles may appear to have an slight variation in color. Some may appear more more off-white than others. This is perfectly normal and is due to the natural process the wax goes through when we mix in our fragrances.
You may also notice a deeper off-white colour with time when you burn the candle. This is perfectly normal and safe and is due to the tannins in some of our darker-coloured, crackling wooden wicks.
Tannins are a naturally occurring substance in wood that is accumulated by some trees, the bark, wood, leaves and fruit.
Our scents are delicate and pleasant and won't overwhelm your olfactory.
Our candles have an excellent scent throw and are enjoyable in all spaces from your bathroom, bedroom, dining room or office space.
Small-sized candles are best suited for smaller spaces like your bathroom. Medium to large-sized candles will work well for family rooms and moderate to large spaces.
Subscription and cancellation policy can be found here Subscription Policy
Subscription orders ship from the 26th-30th of each month. If any of these days fall within a weekend or a holiday, we'll ship the following business day. If your order is received after the 30th, your first box will most likely be shipped the following month.
One-time orders ship within 1-3 business days. More details on our Shipping Policy can be found here.
We love creating custom experiences! A selection of our candles and beautiful accessories are available to purchase directly from our website (upon approval).
We also specialize in creating thoughtfully curated custom corporate gift boxes for businesses looking for a luxurious, clean wellness option!
If you have any inquiries about custom orders or corporate gifting, please reach out to us at hello@ecoluxuryspa.com. We'd love to chat!
More About The Zen Bloom Box
The Zen Bloom Box is curated for the woman who has her beauty and skincare routines perfected and is simply looking for an elegant, effortless way to "love on" herself. It is the perfect solution to product fatigue, providing an at-home spa experience without adding to a growing pile of products.
Every month, you’ll receive a stunning, handcrafted floral bouquet featuring reusable sola wood and preserved flowers, paired with artisan wax melts that deliver 30+ days of consistent, nostalgic aroma.
It is a reliable tool for creating a peaceful atmosphere and beautiful memories in your home—delivered with total ease.
Your bouquet is shipped fully assembled within our custom, protective box, ensuring it arrives perfectly preserved and ready for immediate enjoyment. No assembly is required. Your only task is to unbox, relax, and savor the tranquility.
Bouquet sises are approximately 9 inches wide and 10 inches tall.
Our wax melts are crafted with the highest standard of eco-luxury in mind, featuring:
- A clean-burning, proprietary blend of coconut and apricot wax to ensures a long, even melt and superb scent throw.
- Our fragrances are created using a blend essential oils and high-end fragrance oils that are free of toxins and harsh chemicals. We also have pure essential oil options available for those wiith sensitivities.
- We use a minuscule amount of mica to create the stunning look of the flower melts for a more muted hue. No chemical laden dyes or colorings.
- Floral arrangements are a combination of compostable, eco-friendly sola flowers, preserved flowers, dried botanicals, occassional embellishments and permament greenery (that can be repurposed in to new blooms).
Fun facts:
Sola flowers (or shola flowers) are a sustainable and eco-friendly alternative to cut or silk flowers. They are beautiful, look remarkably realistic, and last forever, making them a wonderful décor or gift item.
- They are hand-crafted from the renewable wood of a marshy plant, primarily the Aeschynomene aspera (also known as the sola or shola plant). It's a very light, cork-like wood.
Thin sheets are shaved from the plant's core and then meticulously hand-cut and arranged by artisans to form realistic-looking flower petals and shapes. No machines are used in this process.
Made from a rapidly growing, renewable resource.
They do not wilt, droop, or die, allowing them to last a lifetime.
They can be easily dyed any colour to match any theme or décor.
Sola wood flowers have a spongy texture, save them as diffusers or potpourri. Simply add a few drops of your favourite essential or fragrance oils and they'll slowly diffuse the scent into the air.
Your Zen Bloom Bouquet are carefully handcrafted to last a lifetime, serving as elegant décor or inspiration for new craft projects.
You can also return the non-wax elements to us, and we will lovingly repurpose them into a new bouquet, ensuring nothing ever goes to waste.
The wax melts are designed for extended indulgence - up to 30 days worth of rich, clean fragrance, (some subscribers even say it lasts much longer) offering amazing value and scent longevity compared to traditional flamed candles or fresh-cut flowers.
The wax itself does not evaporate like a candle, so the clearest sign it's time to replace it is when you can no longer smell the fragrance (or the scent becomes very faint). The wax will remain in the warmer dish even after the scent is gone. Never pour melted wax down your sink or drain! It will harden and clog your plumbing. Always dispose of used wax in the trash.
It's our gift to you! When you sign up for any multi-month plan, we immediately include the beautiful warmer (valued at $59.99) in your first box.
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The warmer is electric and designed to be simple and safe. It ensures you can begin enjoying your Zen Bloom Bouquet and its amazing, flame-free scent the moment your box arrives!
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It features a sleek, modern finish that looks fantastic on a desk, shelf, or bedside table.
- It also serves as a warmer for a jared wick-less cancdle. Simple remove the bowl and place your candle jar on the warming top.
- The warmer also comes with a FREE 1 year warranty (terms apply)
We chose this warmer specifically to match the luxury aesthetic of your home:
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It features a sophisticated, modern design with a beautiful bronze bowl and a terracotta-inspired base that complements any décor.
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It uses a gentle electric heating element to melt the wax—no flame, no smoke, and no soot—making it the safest, cleanest way to fill your home with fragrance.
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Just plug it in, place one of your Zen Bloom melts in the top dish, and enjoy hours of relaxing aroma.
Every month has a specific wellness theme, like 'Deep Focus' or 'Restorative Sleep.' We don't just send random scents; we align the fragrance and arrangement to support a mental state. It's guided self-care that helps you stay on track with your goals, effortlessly.
Your monthly box is curated around a new wellness theme, giving you a fresh, luxurious experience every month.
We understand everyone has favorites! While the main theme is a surprise, we offer an option to select a general scent family (like "Floral," "Exotic," or "Fresh or "Woody") to help our experts tailor your experience a little bit more.
Every few months, we will send you a complimentary return label to easily send back any artificial florals you no longer need. Our artisans will then lovingly repurpose those elements into new Zen Blooms, ensuring that nothing from your bouquet ever goes to waste.
Our favorite hack: Let the wax cool completely, then pop the warming dish in the freezer for two hours. The wax shrinks and pops out perfectly clean! And you can save this left over wax in your zen bloom paper tube, cover them with the lid and enjoy them later.
The Zen Bloom Box is your monthly subscription solution for effortless tranquility and beautiful, lasting aroma.
It’s designed to solve the problem of Product Fatigue; especially if you already have your beauty and skincare routines nailed down and are just looking for a fun and easy way to love on yourself.
It is curated to make finding tranquility effortless. and acts as a reliable tool that consistently helps you create beautiful, nostalgic memories in your space, all without overwhelming you with more products!